Return and Exchange Policy

At Sunnex, we aim to provide the highest quality denim and ensure your complete satisfaction. We understand that sometimes you may need to return or exchange an item. Please read our policy below to understand the process.

Return / exchange Policy

1. Eligibility for Return / exchanges

  • Returns / exchange are accepted within 7 days from the Delivery date.
  • Items being returned or exchanged must be unused and in their original condition with all tags attached.
  • In case of return, we shall issue a store credit voucher, which is valid for lifetime.
  • We do not offer any refunds.

 

2. Return  / exchange  Process

  • Step 1: Contact our customer support team at  support@sunnexjeans.com within 3 days of receiving your order.
  • Step 2: Provide your order number and details of the item you wish to return.
  • Step 3: Our team will guide you through the return / exchange process and provide you with a return address.
  • Step 4: Pack the item securely and send it to the provided address.
  • Step 5: Once we receive the item and verify its condition, we will issue a store credit for the purchase amount in case of a return request or in case of an exchange for the product , we shall ship the new product within 3 days of the receipt of the product.

 

3. Shipping Costs

  • Customers are responsible for the shipping costs associated with sending the item back to us for returns or exchange requests .
  • Incase of exchange request , the exchanged product shipping costs from the company warehouse to the customer address will be handled by us.

 

Exchange Policy

3. Exchange Process

  • Step 1: Contact our customer support team at  support@sunnexjeans.com within 7 days of receiving your order.
  • Step 2: Provide your order number and details of the item you wish to exchange.
  • Step 3: Our team will guide you through the exchange process and provide you with a return address.
  • Step 4: Pack the item securely and send it to the provided address.
  • Step 5: Once we receive the item and verify its condition, we will process your exchange and ship the new item to you.

 

4. Shipping Costs

  • Customers are responsible for the shipping costs associated with sending the item back to us.
  • We will cover the shipping costs for sending the exchanged item back to you.

Important Notes

• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 2 working days via email .
• Please check our shipping/payments/cancellation policy on our website for more details.

Contact Us

If you have any questions or need further assistance, please feel free to contact our customer support team at support@sunnexjeans.com . We are here to help!

Thank you for shopping with Sunnex jeans. We appreciate your understanding and cooperation.